Terms & Conditions


• “Conditions” means these terms and conditions;
• “Product” means an item displayed for sale on the Website;
• “Product Description” means that part of the Website where certain terms and conditions in respect of the individual Product are provided;
• “Users” means the users of the Website collectively;
• “Personal Information” means the details provided by you;
• “We/us” means Woodchurch Cottage Flowers;
• “Website” means the website located at www.woodchurchcottageflowers.co.uk

• “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands and
• “You” means a user of this Website.
Use of the website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed in accordance with these Conditions. You warrant that the Personal Information which you provide as a customer is true, accurate, current and complete in all respects. You will notify us of any changes to the Personal Information by e-mail or calling us 07960449235 between 9am and 4pm Monday to Friday.


You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to: modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.


This site does not use Cookies however it does subscribe to Google’s analytics service and Google may install Cookies on to your computer. Google’s cookies may collect information about where you are on the internet and your past and future surfing habits (eg the URL you came from, IP address, domain types, your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”) plus more besides. Google and its partners may also try to link the data they collect from you on this website with data they collect from other websites around the world. You may switch off Cookies on your computer and you will be able to use this site as normal.

You should be aware that this site is being monitored and may capture information about your visit that will help us or our web developers and service providers improve the quality of our service.

We confirm that any Personal Information which you provide to us when checking out and any User Information from which we can identify you, is used only for the following purposes: processing your orders; for statistical or survey purposes to improve this Website and its services to you; to administer this website. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. You should be aware that if we are requested by the police or other government authority investigating suspected illegal activities to provide your Personal Information and/or User Information, we are entitled do so.
The contract will be concluded in English.

Description of products
Each item purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.


In the event of supply difficulties, we reserve the right to substitute goods or packaging of equal quality and value.

Wedding Flowers: Terms & Conditions

We cannot guarantee specific colours or flowers but offer a wide range of seasonal flowers, foliage, seed heads and berries.

A 50% refund will apply to any orders cancelled more than one week before your wedding / required date.

Wedding flower orders cancelled less than one week before your wedding / event are non-refundable.

If you are not entirely happy with your pre-booked floral items, this must be raised with us, on collection.

Care and responsibility for the flowers, once they have been collected, lies entirely with the customer. We are happy to give care instructions and advice on transportation and storage.

Receipt of full payment will be considered acceptance of our terms and conditions.


£100 to secure date – refundable

The £100 deposit is subtracted from your final wedding invoice. Payment of deposit is an acknowledgement of Terms and Conditions.

50% deposit within 2 weeks of receiving quote, post consultation

If you decide to postpone your wedding we will hold your 50% deposit until your wedding goes ahead. Payment of deposit is an acknowledgement of Terms and Conditions.

Quotation and Payment

No wedding or event is booked until the 50% deposit has been paid. Quotes are valid for 30 days. Once the 50% deposit has been paid, then the prices and dates are secure unless stated otherwise.

Additional charges:

Site visit, before or after consultation, charged at same rate as flower delivery (£1 per mile each way, plus £35 per hour).

Adjustments to quote / order: an hour’s consultation is included as part of our bespoke service, as are 2 adjustments to your order. After this, adjustments to your order are charged at £35 per re-invoice.

A quotation, followed by an invoice for the cost of your wedding flowers will be sent to you after the initial consultation. This is a guide price as you may make changes closer to the wedding day in terms of type of arrangement and quantity. You will receive a final invoice approximately one month before your wedding. Payment is accepted by card, cash or direct payment via internet banking.

Payment in full is required at least one week before the wedding.


In the event of cancellation, the £100 booking fee will not be refunded. Complete cancellation of the wedding must be advised in writing.

Availability of Flowers

We do not guarantee specific stem types. We will work with your wish lists and if available we will include them however if not we will use the wish list blooms as inspiration for alternative blooms.

The options are that you can leave us to choose a mix of flowers — or we will work to a general colour and style, based on our discussions, plus emails and photos that you send in. Please note this is never produces identical flowers or designs to the photos that you send in, these are used as inspiration.


Any queries must be raised within 30 minutes of delivery by telephoning 07960449235

Hire/use of vases, crates etc

We charge a refundable deposit for this service. Containers must be returned to Woodchurch Cottage Flowers, Woodchurch within 2 weeks — or as agreed.

Charges will be made for any glassware returned cracked, chipped or broken. Replacement of goods is charged at the current purchase price, it is then the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault.

Equipment hired (jugs, bottles, vases, churns etc) remain the property of Woodchurch Cottage Flowers at all times.

Workshops & courses

Workshop places must be paid for at the time of booking.

Places will not be held without payment in full.

Full refunds for cancellations can be made until seven working days before the workshop date.

Less than seven working days before the workshop refunds will not be made for workshop places which the customer cannot attend.

Please note that food provided on our workshops is prepared in a kitchen where allergens might be present. it is essential that if you are attending a workshop at Woodchurch Cottage Flowers and have any kind of food allergy or intolerance that you inform us before the day of the workshop / course / retreat.


Woodchurch Cottage Flowers reserves the right to take photographs of flowers and the setting prior to the wedding which may be used for promotional purposes.


Woodchurch Cottage Flowers accepts no liability for injury, loss or damage to the hirer or any third party of any equipment hired for use at the event.

Gift Vouchers

Woodchurch Cottage Flowers gift vouchers can be used to purchase goods in person from Woodchurch Cottage Flowers. They may not be exchanged for cash.

If the goods purchased total less than the value of the gift voucher, any balance will be lost.

Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Blooming Green and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
The company address is Woodchurch Cottage Flowers, Brook Farmhouse, Brook Street, Woodchurch, Ashford, Kent TN26 3SP

Please check back frequently to see any updates or changes to these Conditions. Questions regarding the Conditions should be directed to Linda Crew, Woodchurch Cottage Flowers, Brook Farmhouse, Brook Street, Woodchurch, Ashford, Kent. 07960449235